Tendo to acquire MDsave, creating leading platform for patient engagement and shoppable care.

You’ve found the best health engagement platform.

The Tendo Patient Care Journey is personalized for patients and optimized for clinicians, improving end-to-end engagement and outcomes for both primary and specialty care.

It’s time to view every step of the care journey through one lens.

Care plan

End-to-end timeline to guide condition-specific journeys.

Search, scheduling, referrals

Find providers and book, cancel, or reschedule appointments.

Forms, surveys, and check-in

Pre-visit forms and related data collection for a streamlined check-in and follow-up care.

Notifications, reminders

Automated outreach with SMS, email, and push notifications for confirmations and proactive engagement.

notifications and reminders

Labs, medications, visit summaries

Test results, encounter notes, medication guidance, and health history.

Chat between patients and care team

Secure, convenient, and accessible asynchronous communication.

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Educational material

Personalized, timely digital information that promotes healthy outcomes.

images of educational materials

Telehealth, RPM integration

Connect with and integrate timely information from remote visits and devices.

Payment capture, integration

Collect patient payments before encounters, reducing operational waste.

Family and caregiver communication

Inform the extended care team at all points of the patient journey.

Navigate complex specialty care journeys, including:

image of a knee joint
Orthopedic joint replacements and spine surgeries
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Cardiology surgeries, hypertension, and CHF management
picture of a baby carriage
Maternity, OBGYN, pre- and post-natal care
picture of a cancer screening device
Oncology cancer treatments and screenings
picture of a brain
Stroke and neurological disorders
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Weight management, diabetes, and bariatric surgeries
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COPD, asthma, and respiratory diseases
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Urology surgeries—kidney, bladder, pelvic, and prostate

Omnichannel capabilities that meet patients & clinicians wherever they are.

At home, work, or on the go and on any device.

omnichannel application

Tendo’s unified, consumer-grade patient experience enables you to:

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Build loyalty and trust

Generate meaningful engagement at all stages of the care journey.

Decrease operating costs

Automated, streamlined workflows free your workforce to focus on the highest-value activities.

Improve health outcomes

Patients, clinicians, and caregivers easily access and utilize the care they need, when they need it.

Simplify the most complex care journeys

Navigate specialty and primary care with condition-specific insights and guidance.

Increase revenue

Boost the profitability of your service lines with sustained patient engagement.

Stay ahead of your competition

Future proof with a solution that is constantly growing and enhanced.

Want to learn more?

Request a demo.

Find out what Tendo can do for you. Have time for a quick chat? 

Everything you ever wanted to know about patient care journeys and why they are important.

What is a patient care journey?

A patient care journey refers to the comprehensive and interconnected set of experiences a patient undergoes from the initial point of contact with a healthcare facility to the point of completing their treatment and follow-up care. It involves various stages, including registration, diagnosis, treatment, and post-treatment support. A well-designed patient care journey is patient-centric, focused on improving the patient's overall experience, and aims to deliver high-quality care while ensuring efficiency and effectiveness in healthcare delivery.

Elevating the patient care journey can significantly help hospitals survive difficult financial pressures in several ways. Firstly, a streamlined and efficient patient care journey can lead to increased patient satisfaction and loyalty. Satisfied patients are more likely to return to the same hospital for future medical needs and recommend it to others, boosting the hospital's reputation and attracting more patients, which ultimately increases revenue.

An optimized patient care journey can reduce healthcare costs and improve resource utilization. By identifying and eliminating inefficiencies in the care process, hospitals can allocate resources more effectively, leading to cost savings. Additionally, a well-coordinated care journey can help prevent medical errors, unnecessary readmissions, and complications, all of which can further contribute to cost reductions.

Elevating the patient care journey can enhance overall healthcare outcomes. By focusing on preventive care, personalized treatment plans, and patient education, hospitals can improve health outcomes and long-term wellness for their patients. Improved outcomes not only lead to happier and healthier patients but also contribute to better reimbursement rates from insurance companies and government programs, strengthening the hospital's financial position.

In conclusion, investing in and elevating the patient care journey can be a strategic approach for hospitals to survive financial pressures. By prioritizing patient satisfaction, optimizing resource utilization, and improving healthcare outcomes, hospitals can not only attract more patients and enhance their reputation but also achieve better financial stability in the long run. A patient-centered approach can lead to a win-win situation where patients receive better care, and hospitals thrive in an increasingly competitive and challenging healthcare landscape.

What are the steps of a patient journey?

The patient journey comprises several key steps, each essential in delivering comprehensive healthcare. These steps are as follows:

  1. Initial Point of Contact: The patient journey commences when a person seeks medical assistance, either by scheduling appointments or arriving at the healthcare facility. This phase involves gathering basic information, understanding the reason for seeking care, and assessing the urgency of the situation.
  2. Registration and Intake: Upon arrival at the healthcare facility, patients go through the registration process. They provide personal details, medical history, insurance information, and consent to receive treatment. Registration streamlines administrative tasks and ensures accurate documentation.
  3. Diagnosis: After registration, patients undergo diagnostic procedures, such as tests, screenings, and consultations with healthcare professionals. The objective is to identify the underlying medical condition and determine the most appropriate course of action for treatment.
  4. Treatment Planning: Based on the diagnosis, healthcare providers develop personalized treatment plans tailored to the patient's specific needs. The treatment may involve medications, surgeries, therapies, lifestyle changes, or a combination of interventions.
  5. Treatment and Monitoring: This step involves administering the prescribed treatment and closely monitoring the patient's progress. Healthcare professionals regularly assess the response to treatment, make adjustments as needed, and address any concerns or complications that may arise.
  6. Post-Treatment Care and Support: Once the treatment phase is complete, the patient journey extends to post-treatment care and support. Follow-up visits, rehabilitation, and patient education play a crucial role in ensuring patients maintain their health and prevent relapses.
  7. Conclusion and Discharge: The patient journey concludes when the individual achieves a stable health status and is ready to leave the hospital setting. Discharge planning involves providing instructions for continued care, medications, and follow-up appointments, ensuring a smooth transition to ongoing self-management and support.

By understanding and addressing each step of the patient journey, healthcare providers can offer patient-centered care that improves outcomes, enhances patient satisfaction, and fosters a more efficient and effective healthcare system.

What is the typical patient journey?

The typical patient journey follows a structured and interconnected path that patients experience when seeking and receiving healthcare services. It begins with the initial point of contact, where individuals reach out to healthcare facilities for medical assistance. This phase can involve scheduling appointments or arriving at the facility for walk-in services. During the registration and intake step, patients provide essential personal information, medical history, and insurance details, enabling healthcare providers to establish accurate records and streamline administrative processes.

Once registered, patients progress to the diagnostic phase, where healthcare professionals conduct tests, examinations, and consultations to identify the underlying medical condition accurately. Following the diagnosis, the treatment planning step comes into play. Here, healthcare providers create personalized treatment plans, which may consist of medications, surgeries, therapies, lifestyle adjustments, or a combination of approaches, based on the patient's specific needs.

After receiving treatment, the patient journey extends to the post-treatment care and support phase. This includes follow-up visits, rehabilitation, and patient education to equip individuals with the knowledge and resources to manage their health effectively beyond the hospital setting. Ultimately, the patient journey concludes with discharge, when the patient achieves a stable health status and is ready to continue their care outside the healthcare facility, guided by the instructions and recommendations provided during the post-treatment phase.

By understanding the typical patient journey, healthcare providers can better align their services to meet patient needs, enhance patient satisfaction, and optimize health outcomes throughout the continuum of care. This patient-centric approach fosters an efficient and effective healthcare system that prioritizes the well-being of individuals from the moment they seek medical assistance to their successful recovery and beyond.

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Get credit for your excellent clinical work with our CDI analytics to uncover quality and ranking opportunities while reducing penalties and increasing revenue.

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Modern Platform

Command and control center for your digital ops. Orchestrate solution configurations in a self-service environment to be flexible, agile, and scalable across all your service lines.

It’s time to put joy back into the care journey.

It’s time to Tendo.

tendo logo

It’s time to put joy back into the care journey.

It’s time to Tendo.