Employers Want More from Their Benefit Brokers—and More from Hospitals

A New Era of Employer Expectations

As healthcare costs rise, employers are holding vendors accountable. Nearly 94% of employers say they are raising expectations for their benefits partners, demanding better cost control, stronger data, and measurable outcomes. Employers are no longer satisfied with promises. They expect transparency, integration, and performance data—and they are willing to drop underperforming partners to get it.

Hospitals Can Play a Bigger Role

Hospitals can respond by working directly with employers and brokers to:

• Provide transparent pricing and demonstrate value through outcomes.
• Integrate care navigation and digital access to make benefits simpler for employees.
• Differentiate from competitors by offering data-driven, accountable care pathways.

Tendo as an Enabler

With Tendo, hospitals can deliver the kind of digital, ecommerce-style experience that resonates with both employers and their benefit consultants. By connecting care offerings to clear outcomes, health systems can elevate their role beyond provider—becoming true strategic partners in managing employer health costs.

The bottom line:

Employers are demanding more. Hospitals that rise to meet those expectations—backed by modern digital tools—will lead the next chapter of employer-provider partnerships.